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Business Etiquette
Poor Etiquette Loses the Sale
Poor Sales Etiquette

In this horror story, a sales rep loses his cool -- along with the sale. So who is really the clueless one here?
Business Etiquette
Watch Your Mouth
Salespeople are people first, and they make mistakes. If you're lucky, you keep your cool and the mistake doesn't cost you a sale.
Business Etiquette
Respect the Prospect
Learn how sales pro Jack's lack of attention to a seemingly minor detail ruined his chance at a major sale.
Business Etiquette
Don't Look Back
Salespeople take on the difficult task of dealing with customers face-to-face and are bound to mess up on such occasions, as these Monster.com members found out.
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