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Communication
When You're Smiling
When You're Smiling

Customers can tell when you enjoy your work. If you're not passionate about what you're selling, they won't be, either.
Communication
Mine Missed Sales
A lost sale is a disappointment, but the savvy salesperson sees it as an opportunity to dig deeper and uncover valuable client feedback.
Communication
Sales Pitches 101
You and your client agree that you've got the skills to get the job done. Do you still need to put your pitch in writing?
Communication
Careful with Humor
Beginning a cold call with a joke can be a great tactic -- if you and your prospect have the same idea of funny.
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